Support center
Find guidance on payments, receipts, fees, KYC/KYB and disputes. Read the guide for your operation; if you need help, contact support through the indicated channel.
Quick shortcuts
Go straight to what you need: check status, open a dispute, or find the right tutorials for your case.
Orders and status
Track the status and find your Order/Payment ID.
Wallet
View balances, activity, and incoming payments.
Identity verification (KYC/KYB)
Complete identity/business verification (required to receive payments).
Open a dispute
Start a dispute and send the required evidence safely.
Safety before paying or sending money
Check the safety tips before paying or sending money to third parties.
Tutorials and guides
Step by step to pay or get paid through ByteMax.
Quick help
Short articles to solve common issues before contacting support.
Tutorials and guides
Step by step for those who pay and those who get paid through ByteMax.
For those who get paid
Payments received, withdrawals, identity verification, disputes, guarantees and fraud prevention.
For those who pay
CSSBUY and HubbuyCN top-ups and payments to suppliers registered with ByteMax.
Contact us
Open the chat for quick help. The virtual assistant can help 24/7; when available, a human agent replies during business hours (BRT, UTC-3).
Tip: if you need a human agent, ask for one in the chat (when available) and share the order or payment ID and what happened.
Chat (24/7)
Instant answers (AI) and case triage
Available 24/7
Human support (chat)
When needed, an agent takes over
Business hours (BRT, UTC-3) • usually within 3 business hours
Frequently asked questions
Find quick answers to the most common questions