Account and access
If you cannot log in to ByteMax, did not receive an email, or lost access to 2FA, follow the guidance below.
I did not receive an email
- Check your spam/junk folder.
- Confirm the email address is correct and has no extra spaces.
- Wait a few minutes. Some providers may delay delivery.
- If you use a corporate email, check company filters or allowlist ByteMax emails.
Password and recovery
- Use the Reset password page to change your password securely.
- Choose a strong and unique password (do not reuse from other sites).
- Never share verification codes with anyone.
2FA (authenticator app)
- If you changed phones, set up recovery before losing access to the old device.
- Keep backup/recovery codes when available.
- If you lost 2FA completely, support may request additional verification.
Need help? Contact ByteMax support
If something differs from what you see on screen, follow what the screen shows and send these details to speed things up.
- Payment/Order ID (e.g., PAGAMENTO-000123 or ORDEM-000123).
- Approximate date & time (include timezone: UTC or BRT (UTC-3)).
- Amount, currency (BRL/CNY) and the status shown.
- Screenshots without unnecessary sensitive data (keep the ID visible).
- If there's a dispute: 1 or 2 chat screenshots showing the agreement and the relevant receipts.