CNY or USD withdrawals and order refunds on ByteMax

Withdraw in CNY or USD

1. On ByteMax, open your Wallet.
2. In Wallet, select Withdraw and register a bank account in the same holder's name. CNY uses an account in China; USD uses a USD account in Hong Kong. Confirm your identity when saving.
3. Enter the amount in your wallet currency, review the receiving account and confirm the withdrawal.
4. When asked, confirm the withdrawal with an email code or a method you have already set up.
5. The withdrawal goes to the withdrawal account. On the withdrawal's page, follow the status until it completes. The withdrawal also appears in your Wallet transactions.

Check fees and limits

Check fees, minimum amounts, and limits on the transaction page and fees page before confirming.

• For USD, register a USD bank account in Hong Kong in your company's own name, with the bank name, bank address, SWIFT/BIC and account number. Minimum withdrawal: US$200. ByteMax pays bank charges; you receive the full requested amount within 2 business days after submission to the validated destination.
• The minimum CNY or USD withdrawal amount is shown on the screen.
• Reserved balance (for disputes) is not available for withdrawal.
• If the action is blocked by compliance/risk rules, complete KYC/KYB and try again.
• For support and tracking, keep the order/transaction ID and the approximate time (UTC/BRT).

Best practices

• Enable 2FA and keep your account secure.
• For refunds, use only Refund on the original payment's row in your Wallet: the money goes back to the account that paid.
• Keep transaction/order IDs and the approximate time for reconciliation and support.
• Keep KYC/KYB up to date (required to receive payments) to avoid blocks.
• Plan your cash flow considering possible reserved balance during disputes.
• If you operate from CN/HK, record timestamps with UTC and BRT to avoid timezone confusion.