Fraud prevention (CN/HK)

Checks before you deliver

• Confirm the order status inside ByteMax (Wallet/order), not only bank receipts.
• Keep a clear internal ID (e.g., ORDER-1042) and store the conversation/invoice.
• When available, compare the payer name and document (CPF/CNPJ) shown in transaction details.
• Verify the payer contact matches what was agreed (email/WhatsApp/WeChat) before delivery.
• Avoid third-party deliveries without written confirmation.
• For physical delivery, keep tracking/AWB and proof of posting/delivery.
• For international shipping, confirm the delivery address/recipient carefully and be cautious with last-minute redirects/changes.

Risk signals (examples)

• Excessive urgency to deliver before ByteMax shows Completed.
• Changing value or recipient details after payment.
• Request to deliver to a third party or a different address without evidence.
• Payer refuses to confirm basic info or gives inconsistent answers.
• Multiple split payments without a clear reason.
• Dispute threats even after delivery proof is shared.

Operational controls

Keep simple rules and always document acceptance. This reduces disputes and holds.

• Refund/cancellation policy (when possible and typical timeframes, as shown in the UI).
• Delivery deadline and method (include time zones for CN/HK ↔ BR).
• What counts as delivered (tracking delivered, confirmation, logs).
• Official communication channels (for example, WeChat + email) and where the agreement happens.
• How you identify each order (internal ID) and where you store evidence.
• For CN/HK ↔ BR operations, also keep shipping method, tracking and posting proof from day one.

Pix disputes and fraud returns (context)

Pix is the instant payment system in Brazil. CPF/CNPJ are Brazilian tax IDs and, in this context, refer to the payer in Brazil. Use them only for checks and reconciliation.

• If the payer uses CPF as a Pix key, ask for digits only and compare it with the payer name.
• If payer name or document does not match what was agreed, pause delivery and contact support.
• Always save the Payment ID and the Wallet or order status as proof, not only bank screenshots.
• Avoid storing CPF/CNPJ in insecure places; keep only what is necessary and restrict access.
• For high-value orders, keep clear proof of shipping and delivery (tracking, photos, and conversations).

LGPD: handling personal data safely

Minimize what you collect and keep. Store evidence securely and share only what is relevant.

• Collect only what is necessary for proof and reconciliation.
• Restrict access to screenshots and exports (principle of least privilege).
• Do not share sensitive documents in public channels; avoid sending IDs when not required.
• When sending evidence, crop and hide full addresses and unrelated IDs.
• Define internal retention periods and delete old evidence when it is no longer needed.

If you suspect fraud

1. Pause delivery/execution and document what was agreed.
2. Gather evidence (chat, invoice, tracking) and write a timeline (UTC + BRT).
3. If needed, open or respond to a dispute quickly with minimal, clear files.
4. Contact ByteMax support with the Order/Payment ID, amount, and what happened (short summary).
5. After resolving, update your process (policy, checklist, evidence) to avoid repetition.