Guidelines and Care Before Making a Transfer
Read the guidelines below carefully before paying or sending money to a third party. If you face any issues, you can open a dispute so our team can help with mediation and resolution.
Common Problems and How to Act
1. Delay or Non-Receipt of Goods/Services:
- Direct Contact: The first step is always to try to contact the seller/supplier directly to understand what happened.
- Check Deadlines: Confirm the agreed delivery times and if there was any communication from the seller about possible delays.
2. Product/Service Different from Agreed:
- Document Everything: Keep all records of the negotiation, photos of the received product, and any communication with the seller.
- Communicate with the Seller: Clearly present the problem to the seller, seeking an amicable solution.
3. Suspicion of Fraud or Scams:
- Immediate Attention: If you suspect fraud, stop any communication that might expose more of your data.
- Contact Us: Inform our support team immediately.
4. Payment Not Recognized by Recipient:
- Check the Receipt: Ensure that the recipient's details on the ByteMax receipt are correct and match those provided by them.
- Confirm with the Recipient: Ask the recipient to check statements and transactions on the corresponding date and amount.
- Contact ByteMax Support: If the problem persists, our team can help track the transaction within our platform and provide information about the payment settlement.
ByteMax Responsibility and Limitations
Important
ByteMax Role: ByteMax acts exclusively as an intermediary in payment processing and conversion. We are not responsible for the fulfillment of commercial contracts between third parties.
Limited Responsibility: Our responsibility is limited to the technical processing of the financial transaction within our platform.
Mediation and Support: We offer impartial mediation in disputes and technical support, but we do not assume responsibility for commercial issues between buyers and sellers.
For complete information about our responsibility and limitations, please refer to our Terms of Use and Privacy Policy.
Our Commitment to Transparency and Security
Impartial Mediation: In case of disputes, we act as mediators to find a fair solution for both parties.
Data Protection: Your information is protected and used only to facilitate the transaction and, if necessary, mediation.
Clear Communication: We keep all parties informed about the progress of dispute resolution.
Additional Recommendations
Check Reputation: Before dealing with a new supplier, research their reputation and history.
Agree on Details: Be clear about all purchase details (product, quantity, price, delivery times, etc.) before making the payment.
Keep Receipts: Keep all payment receipts and communication with the seller.
Need Help?
Our support team is ready to help. Contact us if you have questions or need assistance.
ByteMax values the security and satisfaction of its customers. We are always working to improve our processes and offer the best possible support.