KYC/KYB verification (CN/HK)

Why KYC/KYB exists

Verification helps protect the platform, the payer, and the supplier. It also unlocks sensitive features.

• Compliance and security (reduce fraud and account abuse).
• Unlocks receiving payments (the Receive button in your Wallet).
• The exact steps can vary by profile; always follow what the UI asks.

What KYC/KYB means

• KYC is for individuals. KYB is for businesses/companies.
• The flow collects documents and information for manual review.
• All information must match the document exactly (especially names and romanization for CN/HK).

How to complete verification

1. Open Identity Verification and check the requirements for your account.
2. Fill your name exactly as in your passport/company records (same order and romanization).
3. Complete address fields as on your proof. If Latin letters are required, use the passport transliteration.
4. Upload clear photos of the requested documents.
5. Submit and monitor the status. Avoid repeated reuploads unless the UI requests it.

For businesses (KYB): what to prepare

For businesses (KYB), you may need company registration documents and information about owners/UBOs.

• Company registration documents (license, registration number, address).
• Documents for directors/shareholders/ultimate beneficial owners (when requested).
• Make sure names match official records (no nicknames, consistent romanization).
• If the UI requests additional proof, submit only what is relevant and keep files readable.

Tips for faster approval

• CN/HK: type your name exactly as on your passport (same order and romanization).
• Address: follow your proof. If Latin letters are required, use the passport transliteration and do not mix languages.
• Document photos: good lighting, no glare, full document visible, no cut edges.
• Check all submissions before finishing; review starts when the requirements are complete.
• If the UI shows CPF, it usually refers to the Brazilian payer. For CN/HK suppliers, follow the required document type (passport/HKID, etc.).
• Do not share your documents in chat. Submit them only through the official verification flow.
• If you get rejected, read the reason and resubmit only what changed. Repeated random uploads can delay approval.

Common problems

• Upload fails: try another browser/network and reduce file size.
• Document rejected: retake the photo with better lighting and no reflections.
• Name/address mismatch: align exactly to passport/proof (same romanization and format).
• Status stuck: wait and refresh. If it remains for a long time, contact support with the time, your timezone, and minimal screenshots.